Content remains king, driving consumer engagement with subscription video-on-demand services
Port Washington, NY, December 14, 2020 – This year saw an accelerated transition of viewing from traditional channels to free and subscription streaming video services, as consumers had more options to choose from and more time at home due to COVID restrictions. According to The NPD Group’s new TV Switching Study, which tracks changes in the ways U.S. consumers view and buy digital content, consumers that use streaming to view content now use seven services including subscription video-on-demand (SVOD) services and free streaming video services, up from five in April 2020.
“By and large, consumers want the ability to customize their viewing experience, bundling both paid and free services that provide them with the content they want, when they want it,” stated John Buffone, Executive Director, Industry Analyst within NPD’s Connected Intelligence practice.
Access to exclusive content is a primary reason cited for engaging SVOD services, driving over 25% of engagement, while also resulting in a consumer’s desire to switch services. In fact, an increasing number of SVOD users – 21% in Oct. compared to 14% in April – are decreasing engagement or cancelling subscriptions because they feel other services offer better content.
Free streaming services saw growth from 39% of viewers in April to 47% in October*, as consumers leverage these offerings to supplement SVOD services. While nearly all free streaming services experience lower churn than average, as consumers do not have to subscribe to these platforms, they also experience lower engagement rates. This means these services must differentiate their content array or risk declining user engagement.
“Amidst COVID-related content production challenges, viewers are increasing the number of streaming services they use, as they seek to find content that captures their interest. Competition will become an even greater challenge for services. Both now, as viewers try more options and later as production ramps up and each service gets new programming,” added Buffone.
*Note: April 2020 data included past year free streaming users, while October 2020 data included past six month users.
The results of the NPD Group’s Connected Intelligence TV Service Switching Study are based on online consumer surveys of more than 5,000 U.S. consumers. The report was fielded in October 14-22, 2020.
About Connected Intelligence
Connected Intelligence provides competitive intelligence and insight on the rapidly evolving consumer’s connected environment. The service focuses on the three core components of the connected market: the device, the broadband access that provides the connectivity and the content that drives consumer behavior. These three pillars of the connected ecosystem are analyzed through a comprehensive review of what is available, adopted, and consumed by the customer, as well as reviewing how the market will evolve over time and what the various vendors can do to best position themselves in this evolving market. For more information: http://www.connected-intelligence.com.