E-commerce Sales Helped to Improve Performance, Growing by 46% in 2020
Washington, NY, February 4, 2021 – The U.S. prestige beauty industry generated $16.1 billion in 2020, a 19% sales decline compared to the year prior, according to The NPD Group. By category, makeup sales were down (-34%) for the year followed by skincare (-11%) and fragrance (-8%), while hair grew 7%. Shifting consumer priorities toward self-care and little luxuries, and broader lifestyle changes due to the pandemic moved the needle in unprecedented ways.
Self-care became essential in 2020, with the winning areas of the market being those that helped to create a spa environment at home. The top market share gainers for the year touched on all categories, including hair treatments and masks; fragrance candles; face exfoliators; body creams/lotions, cleansers, and oils; and nail care.
Despite the tight race between makeup and skincare throughout the year, makeup ultimately maintained its position as the largest beauty category based on dollar sales for 2020; however, it has also been the most negatively impacted by the pandemic. Face remained the largest segment in makeup and sales declined faster than the overall category, but some products increased their market share including setting spray/powder, tinted moisturizer, bronzer, and concealer. Eye makeup gained share while lip saw the steepest declines, a shift that has, in part, been a byproduct of mask wearing. Nail was the only segment of makeup to grow in 2020 as consumers took nail care into their own hands.
In skincare, the areas of growth were not enough to compensate for the declines across the largest areas of the market: face cream, face serum, and eye treatment. Most of skincare’s growth stemmed from body products including body creams/lotions, exfoliators, cleansers, serums, and devices. With clinics closed and elective surgeries placed on hold, consumers turned to at-home microdermabrasion and body sculpting-type products to achieve results.
Fragrance, while down for the year, declined at the slowest rate thanks to a second half rebound. Although the brick-and-mortar channel remained challenged, the rate of decline decelerated to a great extent during the second half of the year, allowing the accelerated online growth to offset that loss. In terms of the bright spots that helped fragrance overperform compared to the other categories, parfum sales grew double digits for the year, as consumers are showing a greater affinity towards longer lasting scents. Parfums also tend to be more expensive, which further helped boost dollar volumes for the category. In addition, home scents, which have been on the uptick for the last few years, saw accelerated growth in 2020 as consumers brought the meaning of comfort at home to another level.
“As was the case for many other industries, prestige beauty faced several challenges in 2020 from temporary store closures to reduced demand. Although we cannot deny the numbers, we also cannot overlook the fact that our industry is still holding its ground and, in some cases, flourishing,” said Larissa
Jensen, NPD’s beauty industry advisor. “While online sales penetration grew across all categories as brick-and-mortar drove declines, the latter still remains beauty’s largest sales channel and a key factor in its recovery. Leveraging the strength of each channel, recognizing the opportunities of the changed beauty consumer, and owning this transformation are important action items for retailers, brands, and manufacturers as we enter the recovery phase.”
NPD Group/ U.S. Prestige Beauty Total Measured Market, January-December 2020