QSR Media Conference and Awards 2017

Join the brightest minds in Australian foodservice at the 4th Annual QSR Media Conference and Awards in Sydney.

Use our promo code – ZNPD15 – to save 15% when you register!

When: Wednesday, 21 June | 9:00 a.m. – 4:00 p.m.
Where: The Sofitel Hotel | 61-101 Phillip Street | Sydney NSW 2000

This year, our increased role as Content Partner for the event means you can hear the latest on what’s happening in foodservice during engaging sessions presented by The NPD Group’s Global Foodservice Industry Expert Bob O’Brien and Australia Foodservice Director Ciara Clancy.

Bob will discuss foodservice markets across APAC, Europe, and the Americas. What makes Australia different? Where does Australia stand within global foodservice? What are your opportunities given this global comparison? He’ll also provide a look at the different trends that have been driving growth in foodservice markets worldwide and how Australia stacks up against them.

A number of emerging trends of global interest will be analysed, such as mobile ordering and growing issues like cocooning and the use of aggregators for delivery. Operators are in a position to alter the current forecast but will need to differentiate from the competition. Join us to find out how to stay ahead in Australia.

Ciara Clancy, Director of Australia Foodservice, will present "Delivery/Pick-Up: A Growing Opportunity." You will discover that eating in is the new eating out! Consumers want the ‘eat out’ experience of quality food, but they’re saving money by having food delivered to their homes. The increase in consumers eating their meals at home has resulted in delivery/pick-up reaching its highest point in 2016 since CREST® tracking began.

Taking advantage of the increasing popularity of delivery will provide many operators with another avenue to drive traffic. What’s driving it and what are the things you need to consider to leverage this opportunity? Get the experts’ perspective – Bob and Ciara will combine their industry insight with detailed data to explore it in full.

You'll leave this engaging session with new ideas on how to strengthen your market position and succeed!

Space is limited! Register for your ticket with QSR Media ›

Use our promo code – ZNPD15 – to save 15% when you register!


About the Presenters

Bob O'Brien

Bob O’Brien
Global Foodservice Industry Expert


Bob O’Brien started his extensive foodservice career as a dishwasher while attending Georgetown University in Washington, D.C. After graduation he held nearly every possible back-of-the-house and front-of-the-house position in foodservice, and capitalized on these experiences in his ownership of multiple casual dining restaurants in Chicago from 1981 to 1987.

Bob joined NPD’s foodservice division in 1987, assuming a variety of client service positions until 1991, when he became Director of Sales and Market Development. In 1994 he became Vice President and General Manager of NPD’s CREST foodservice market research service and assumed the role of President of the NPD Foodservice Information Group in 1998. Bob also developed new CREST businesses outside the USA. In 2003, he drove the launch of CREST Japan, and led the launches of CREST China and CREST Australia in 2009. In January 2012, he launched the CREST Mexico pilot project.

Bob speaks frequently to industry and management groups including the Society for the Advancement of Foodservice Research, NRA’s Marketing Executive Group, National Cattlemen’s Association, INTERNORGA, Shanghai American Chamber of Commerce, Meiji University, ANUGA, the International Mass Retailers Association, Cornell University, COEX, the Presidents Conference, and others.


Ciara Clancy

Ciara Clancy
Australia Foodservice Director


Ciara Clancy started her career in the FMCG sector assuming a variety of trade and brand marketing positions in both the U.K. and Ireland. Ciara joined NPD’s foodservice division in 2011 and has been Director of Foodservice for The NPD Group for nearly four years. In her role, Ciara provides a comprehensive view of the market – coupling expertise on consumer behaviour with strategic insights from the various foodservice channels such as quick service restaurants. Regarded as a foodservice industry expert, Ciara’s concentration is on uncovering emerging marketing trends, vulnerabilities and opportunities. She provides on-going consultation to leading operators and manufacturers in Australia and Asia-Pacific.


Questions? Contact your NPD account representative, call us at +61-2-8257-6426, or email thomas.kelly@npd.com.