Home Blog 2018 Reasons major retailers are on the rebound
Sep 13, 2018

Tracking the Retail Rebound

Subscribe to our blog

You can’t open a newspaper or turn on the TV, without seeing the good news: U.S. consumer sentiment is strong and the outlook for retailers has shifted from, “how long will we be able to hang on,” to “just look at our rebound!” That’s a far cry from just a few years ago, when the media was sounding the alarm for brick-and-mortar retailers, because the online shopping juggernaut seemed to signal the demise of traditional in-store retailing.

Now we’re seeing retailers like Target, Walmart, Macy’s, Kohls, and Nordstrom reporting strong quarterly sales, and that’s putting retail stocks on the upturn. Although the optimistic consumer outlook is certainly a key reason for rising sales, it’s also important to give credit where it’s due:

Retailers have been doing the work needed to make themselves relevant to shoppers again.

Once they stopped playing “catch-up,” traditional retailers have at last become experts in blended retail, which combines the power and immediacy of online shopping with the personal experience of traditional retail stores. They’re also unafraid to take chances on new ideas and new technologies that keep customers shopping – both online and in brick-and-mortar stores. (And on the opposite extreme, we see online retailers like Amazon investing in off-line retail stores.)

Traditional brick-and-mortar retail stores have been reinvented to be more consumer-centric. Some retailers are enhancing their in-store experiences, putting guests at the center. Others are offering faster delivery or pick-up and customized shopping experiences.

The recipe for retailer success is a simple one: Focus on getting the basics right and invest in brand-complementing innovations that support what retail customers are asking for.

In the age of social media, transparency and authenticity are also highly prized by consumers. This trend is especially apparent, when retailers and brands communicate with younger generations, like Generation Z. Forward-thinking retailers are already on the case, leveraging new and enhanced technologies and finding innovative ways to encourage as much demand as possible from this new breed of consumers.

Here are a few business prescriptions that can help retailers remain on their upward trajectory:

  • Offer even more unique products and brands
  • Increase innovation in products, to stimulate sales (not just replenish them)
  • Improve cadence for products, so they align with consumer needs – like timing sales of cold-weather clothing when it’s actually cold outside.

Of course, the upcoming holiday season, which is always the make-or-break season for retailers, will be the ultimate case study for the retail industry’s health into the coming year.

Will consumer sentiment remain strong?

Will brick-and-mortar retailers find effective and innovative ways to keep customers coming back?

Watch this space for answers.

Stay current in your industry

Related Content

Tagged: Retail

U.S. Consumers Continue to Spend on Their Stay-At-Home Lifestyle in 2021, Reports NPD
U.S. Consumers Continue to Spend on Their Stay-At-Home Lifestyle in 2021, Reports NPD

General merchandise categories, like housewares, consumer electronic, and small appliances, realized double-digit sales gains in the first six weeks of 2021.

Piecing Together a Retail Roadmap for 2021
Piecing Together a Retail Roadmap for 2021

There will be some level of recovery in 2021, but much uncertainty remains. But this knowledge can help retail prepare for consumer shifts that will emerge.

2021 is About Forming a Foundation
2021 is About Forming a Foundation

Many consumer needs will remain amidst uncertainty and beyond, but the way they use products will evolve. The home industry must adapt in order to drive sales.

Consumer Purchases Reveal Desire for Stress Relief and Self-Care While at Home, Reports NPD
Consumer Purchases Reveal Desire for Stress Relief and Self-Care While at Home, Reports NPD

Sales of self-help books, candles, and massaging appliances have all grown by double-digits this year, with momentum continuing into the holiday season.


Subscribe and get key market trends and insights relevant to your industry each month.

We will not sell your information. View privacy notice. | Cookie Settings