For more than 30 years, The NPD Group has been tracking the foodservice and restaurant industry daily. We are the leading source for trends, performance indicators, and market sizing—with unique information and insight that spans the entire supply chain, from manufacturers to distributors to operators.
Our flagship information service for the foodservice industry, CREST®, along with SupplyTrack® and our other foodservice market research, can help you with strategic planning and positioning, product/menu development, customer targeting, competitive analysis, and product performance tracking.
We can also bring these robust data assets along with our industry expertise and combine it with your data or third-party data to address your unique business issues.
Tracking and Premium Services
Since 1981 CREST®, NPD's flagship information service, has been monitoring all aspects of how consumers use restaurants and foodservice. Over 400,000 consumer visits to commercial and non-commercial foodservice establishments are continually and rigorously tracked. CREST arms manufacturers and operators with market dynamics from the consumer perspective and allows them to monitor the total foodservice industry or examine specific segments, categories, chains, or food items. CREST tracks consumer foodservice usage in Australia, Canada, China, France, Germany, Italy, Japan, Russia, Spain, and the United Kingdom. A pilot program is underway in Mexico. Category and data availability varies by country.
CREST Local Market
See CREST restaurant information broken out across the top media markets in the U.S. This view allows you to benchmark performance and analyze competitive strengths and weaknesses at the local market level. Ask us for a complete listing of the markets available.
Four times a year, CREST OnSite reports on consumer dining experiences in the vending, business and industry, secondary school, college and university, recreation, lodging, hospital, senior care, and military segments. Clients receive an in-depth view of what foods and beverages are purchased, where and when they are consumed, how much they cost, and how satisfied consumers were with their dining experiences.
Checkout Tracking℠ provides information on consumer buying behavior at the market basket level, based on receipts for brick-and-mortar retail purchases. You get precise, item-level purchase detail that is linked to buyers and their demographics. Data comes from large-scale longitudinal panels, making it possible to study the same consumers over time, analyze competitive market baskets, and identify purchase patterns.
SupplyTrack® is the only monthly point-of-sale service that tracks every product shipped from a critical mass of leading foodservice distributors to each of their operators. It delivers in-depth insights for categories, brands, items, product attributes, and operator segments. Foodservice manufacturers and distributors use this information to view market trends, measure performance, size the market, and develop sales optimization strategies.
Know more with ReCount®, a census of commercial restaurant locations in the U.S. and Canada. It includes both chain and independent restaurant locations. Restaurants are categorized by service type and food specialty within the QSR and FSR segments, and by geography, from the national level down to specific unit address.
QSR Market Monitor
This continuous (daily), syndicated awareness, trial, and usage tracker for quick-service restaurant (QSR) operators captures information on what motivates consumers to visit restaurants, delivering in-depth insight into brand/advertising awareness, ad content recalled, ad ratings, cross-chain purchasing, recency of visit, and customer satisfaction.
Uncover answers with this market benchmarking service for participating chains in North America and Europe. It delivers monthly or weekly reports on total system sales, branded units, and same-store sales trends, based on actual sales data. The SalesTrack® suite also includes SalesTrack Weekly and SalesTrack Market.
Convenience Store Monitor
The Convenience Store Monitor helps manufacturers and retailers understand what is selling and who’s buying at convenience stores. Its exclusive detail includes the unique characteristics of convenience store shoppers, profiles of product categories, and insights into specific chains’ strengths and weaknesses – all of which can be analyzed by dayparts, regions, key channel and demographic metrics.
Analytics & Modeling
Analytics & Modeling solutions help uncover what's behind market share to drive more effective business decisions. Our analytic team leverages NPD information and industry expertise – sometimes combined with third-party data – to identify an opportunity, evaluate the effectiveness of a marketing effort, uncover threats, forecast a category, or optimize pricing.
Custom Market Research
Custom market research lets you go straight to consumers for answers to your product development, advertising, packaging, and other business questions. When should you release a new product? Why are sales declining among some specific demographic? What do consumers really think of your brand?
Restaurant Industry Analyst
Bonnie Riggs is the restaurant industry analyst for The NPD Group’s foodservice division. She has over 25 years of restaurant industry market research experience. Bonnie’s knowledge of the industry and its consumers enables her to provide in-depth insights into the state of the industry, consumer trends, and forecasts of what's in store for the industry.
Bonnie is the author of numerous foodservice reports that take an in-depth look at current topics and issues in the industry. Most recently she authored A Look into the Future of Eating, which provides a 10-year forecast of foodservice trends based on aging, population growth, and trend momentum;How Consumers Define Healthy Eating When They Dine Out; and The Changing Consumer Mindset: What it Means to the Restaurant Industry.
A frequent presenter at industry events, Bonnie stays on top of what’s on the minds of restaurant operators, foodservice manufacturers, distributors, and others who shape the industry.
Arnie Schwartz is President of The NPD Group’s Food Sector. In his role, Arnie oversees a portfolio of food and foodservice tracking services that continually track all aspects of consumption behaviors in- and away-from-home, and every product shipped from a critical mass of major broadline distributors to each of their foodservice operators. He and his teams provide leading food and beverage manufacturers, distributors and major foodservice chains with the information and insights to make decisions with confidence.
Prior to his current role, Arnie led NPD’s Food and Beverage Practice, which provides food manufacturers and retailers with information and insights into consumer food and beverage consumption habits and all related behaviors. Earlier in his career at NPD, he launched the company’s SnackTrack® service, which measures usage of convenience- and snack-oriented products.
Arnie joined NPD in 1987 after receiving an MBA in marketing from the University of Michigan.