“Consumers today are becoming increasingly cognizant of the products they use and food they put into their bodies. With office products also part of everyday life, they are just as important,” said Leen Nsouli, director, office supplies industry analyst, The NPD Group. “The emphasis consumers and marketers are placing on green products presents a big opportunity for revenue and innovation within the office supplies industry.”
Paper products such as notebooks and janitorial supplies are the most popular green supplies purchased, driven by printer/copier paper, paper towels, and cleaning supplies.
Overall, purchasers are pleased with the choice of green products, with nearly 80 percent indicating they are very to extremely satisfied. In particular, green product users like the fact that they are using non-toxic products, and are doing their part to help the environment. At the same time, some feel they lack the quality of non eco-friendly products, and can be expensive.
“Environmentally friendly products are popular among office supplies purchasers; however, there is room for improvement and further development,” said Nsouli. “Manufacturers should take consumer dislikes into consideration, to further capitalize on this trend and get ahead of the competition.”
Source: The NPD Group, Inc. / Understanding the Small and Home Office Consumer 2016
An online survey was conducted in July 2016 among a U.S. representative sample of males and females age 18 and older. Qualified respondents indicated they work in a home office or for a small business of 50 employees or less, and have responsibility for purchasing office supplies for themselves or their office location.