Solution: Checkout / Trip Sequencing
A large national retailer (Retailer A) needed to increase its share during Black Friday. The client came to NPD’s Checkout team to understand the impact of competitors on its Black Friday sales, and to find opportunities to grow share.
What We Found
Our team found that roughly half of Retailer A’s Black Friday shoppers also shopped at a competitor’s store on the same day. Shoppers who went to another retailer before stopping at Retailer A tended to buy toys and apparel at two key competitors, resulting in missed category opportunities for our client.
Checkout found that Retailer A lost valuable sales to rivals on Black Friday.
How We Helped
The Checkout team dove in deeper and found that compared to its competitors; Retailer A didn’t focus much of its marketing efforts on either of these categories. When consumers thought of toys and apparel, other retailers were top-of-mind.
After presenting our findings to Retailer A’s executive and merchant teams, our client had the information needed to launch a rejuvenated Black Friday strategy the next year.
We advised our client to hit hard next year with toys and apparel in their Black Friday circular.
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